Refund Policy

Refund Eligibility and Time Limit Rules

We provide a customer-friendly 60-day return and refund window for all products purchased on fellowproductsshop.com, applicable to all global orders without regional restrictions. The 60-day period starts from the official delivery completion date of the ordered products, allowing customers sufficient time to inspect product quality, test product performance, and confirm product compliance with personal needs. All unused, unopened, undamaged products with original intact packaging and complete accessory sets are eligible for full refund application within the valid time limit. Products that are artificially damaged, improperly used, disassembled without authorization, or missing original packaging and accessories will not be eligible for refund services. This unified refund eligibility standard applies to all customers worldwide to ensure equal after-sales rights for every user.

Refund Processing Cycle and Operational Standards

After customers successfully submit valid return applications and complete product return delivery, we will conduct product inspection and refund verification within the shortest possible time. Once the returned products are confirmed to meet refund eligibility requirements, we will initiate the official refund process immediately. The unified refund processing cycle is 5 to 10 working days, and all refunds will be returned to the customer’s original payment account and payment method. The entire refund process follows standardized internal review procedures to ensure accuracy and avoid abnormal refund delays or errors. The 5-10 day refund cycle is a unified global standard, with no difference in processing speed for domestic and international orders, ensuring consistent after-sales service efficiency for all global customers.

Special Refund Scenarios and Settlement Rules

All transaction settlement on our official website is based on USD as the unified currency unit, and all refund amounts will be calculated and settled in strict accordance with the original USD order amount. Since our platform provides global free shipping services, no shipping fee will be deducted from the refund amount for any eligible return order. For partial product return of a single order, the refund amount will be calculated proportionally based on the unit price of the returned products in the original USD order. In cases of order cancellation before shipment, we will initiate a full refund directly without additional inspection procedures. We do not charge any hidden handling fees, service fees, or deduction fees for any eligible refund applications, ensuring customers can receive full and fair refund settlement within the specified cycle.